Refund Policy

1. Digital Products and Subscriptions

1.1 Premium Content Subscriptions

If you have purchased a subscription to our premium content (including but not limited to exclusive articles, in-depth analysis, or special reports), the following refund terms apply:

• 14-Day Cooling-Off Period: New subscribers are entitled to a full refund within 14 days of the initial subscription purchase if you are not satisfied with the service, provided you have not downloaded or accessed a significant amount of premium content.
• Monthly Subscriptions: For monthly subscriptions, we do not provide prorated refunds for partial months. You may cancel your subscription at any time, and you will continue to have access to premium content until the end of your current billing period.
• Annual Subscriptions: For annual subscriptions, after the initial 14-day cooling-off period, we may provide a prorated refund for the remaining unused months at our discretion, less an administrative fee of £10.

1.2 One-Time Digital Purchases

For one-time digital product purchases (such as special reports, e-books, or downloadable content):

• Before Download/Access: Full refund available if you have not yet downloaded or accessed the content.
• After Download/Access: Generally, no refunds are available once you have downloaded or accessed the digital content. However, if the product has significant technical issues or does not match the description, you may be eligible for a refund within 7 days of purchase.

2. Physical Products

For any physical merchandise purchased through our website (such as branded merchandise, gaming accessories, or collector's items):

• Return Period: You may return items within 30 days of receipt for a full refund of the purchase price (excluding shipping costs).
• Condition Requirements: Items must be unused, in their original packaging, and in the same condition you received them.
• Return Shipping: You are responsible for return shipping costs unless the item was received damaged or defective.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide a prepaid return label and send a replacement or issue a full refund including original shipping costs.

3. Event Tickets and Registrations

For any events, webinars, or workshops hosted by GeoNO Gaming News:

• Standard Refund Period: Full refunds are available up to 14 days before the event date.
• 7-14 Days Before Event: 50% refund available.
• Less Than 7 Days Before Event: No refunds are available, but you may transfer your registration to another person at no additional cost.
• Event Cancellation: If we cancel an event, you will be offered either a full refund or the option to transfer your registration to a rescheduled date or alternative event.

4. Conditions for Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Your request must be made within the timeframes specified above for each product or service type.
• You must provide proof of purchase (such as an order number, email confirmation, or receipt).
• For physical products, the item must be returned in its original condition.
• The purchase must have been made directly through our official website or authorized payment processors.

Situations Not Eligible for Refunds

Refunds will generally not be issued in the following situations:

• After the applicable refund period has expired.
• For digital content that has been substantially downloaded or accessed (except in cases of significant technical issues).
• For physical products that show signs of use or damage that occurred after delivery.
• For purchases made through unauthorized third-party resellers.
• In cases where the Terms & Conditions were violated.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

5.1 Online Request Process

1. Log into your account on our website.
2. Navigate to the "Order History" or "My Purchases" section.
3. Locate the specific order and select "Request Refund."
4. Complete the refund request form, providing the reason for your request.
5. Submit your request.

5.2 Alternative Request Methods

If you are unable to use the online process, you may also request a refund by:

• Email: Send a message to refunds@geonogaming.com with your order number, purchase date, and reason for the refund request.
• Phone: Call our customer service team at +446918694577 during business hours (Monday-Friday, 9am-5pm GMT).

5.3 Required Information

When requesting a refund, please be prepared to provide:

• Your full name and email address associated with the purchase
• Order number or transaction ID
• Date of purchase
• Reason for the refund request
• Preferred refund method (original payment method, store credit, etc.)

6. Refund Processing

6.1 Processing Timeframes

We aim to process all refund requests within the following timeframes:

• Initial Review: We will review your refund request within 2 business days of receipt.
• Approval/Rejection: You will be notified of the approval or rejection of your refund request within 5 business days.
• Processing Time: Once approved, refunds will be processed within 7 business days.
• Financial Institution Processing: After we process your refund, your bank or payment provider may take an additional 5-10 business days to reflect the credit in your account.

6.2 Refund Methods

Refunds will typically be issued using the original payment method:

• Credit/Debit Card: Refunded to the original card used for purchase.
• PayPal: Refunded to the PayPal account used for purchase.
• Bank Transfer: Refunded to the originating bank account.

In some cases, we may issue refunds as store credit if the original payment method is no longer available or at your request.

7. Exceptions and Special Circumstances

7.1 Technical Issues

If you experience technical issues that significantly impact your ability to access or use our digital products or services, please contact our technical support team at support@geonogaming.com before requesting a refund. We are committed to resolving technical issues promptly and may extend refund eligibility periods in cases where technical problems have prevented proper access to purchased content.

7.2 Special Promotions and Discounted Purchases

Items purchased during special promotions, flash sales, or with significant discounts may have modified refund policies. Any special refund terms will be clearly communicated at the time of purchase.

7.3 Force Majeure

In cases of circumstances beyond our reasonable control (such as natural disasters, widespread technical outages, or public health emergencies), we reserve the right to modify our refund processing timeframes and will communicate any changes to affected customers.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. The date of the most recent revision will appear at the top of this page. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.

9. Contact Information

If you have any questions about our Refund Policy, please contact us at:

GeoNO Media Ltd.
8 Charles View
New Aaronton
SW19 1BB
United Kingdom

Phone: +446918694577
Email: refunds@geonogaming.com